Refund policy

1. What this covers

This policy applies to the Pro subscription, currently $100 per month, billed in advance.

2. Cancelling

You can cancel at any time from the billing portal. Cancellation stops future renewals immediately. Access continues until the end of the period you have already paid for, and that remaining period is not refunded by default.

3. When we will refund

We will refund the most recent payment where:

• You were charged after cancelling.
• You were charged more than once for the same period.
• The platform was unavailable for a substantial part of the billing period for reasons within our control.
• The runtime package or licence was not issued to your account during the period you were billed for.

Requests outside these situations are considered individually. We would rather resolve a problem than keep a payment from someone the product did not work for — if you subscribed and it genuinely did not do what this site says it does, tell us.

4. When we will not refund

• Periods that have already been used, where the platform was available as described.
• Dissatisfaction with a feature that was documented, or with a limitation stated on the pricing page.
• Accounts suspended or terminated for a material breach of the terms of service.

5. Statutory rights

Nothing in this policy removes a right you hold under consumer law. If you are buying as a consumer in the UK or EU you have a 14-day right to cancel from the day the subscription starts. Because the runtime package is delivered immediately, starting a subscription is a request for that delivery to begin during the cancellation period; if you then cancel within the 14 days, we refund the amount paid less a proportionate deduction for the part of the period already supplied. Business purchasers do not have this statutory right, and sections 2 to 4 apply instead.

6. How to request a refund

Email support@actorvia.xyz from the address on the account, with the reason and the approximate date of the charge. We will confirm receipt and tell you the outcome. Approved refunds are returned to the original payment method by the payment provider, and the time it takes to appear depends on your bank or card issuer.

7. Chargebacks

If something looks wrong, contact us before raising a chargeback. A chargeback opened without contact first may result in the account being suspended while the dispute is resolved, which helps nobody.

8. Changes

We may update this policy. The revision date at the top of this page always reflects the current version, and changes are never applied retroactively to a payment already made.

9. Related documents

See the terms of service, the privacy notice, and what the plan includes.